We're Hiring

Director of Operations and Programs

Crucial for managing the organization efficiently and effectively, with a particular emphasis on enhancing organizational capacity following our recent capital renovation process. We seek an experienced leader with a proven track record in team and program management in the social service sector. Reporting directly to the Executive Director, this role will contribute to the strategic vision of the organization, ensure seamless internal operations, foster a high-engagement and productive culture, and position Nia Centre for continued success.

Duration: Full-time, 37.5 hours per week. Evening and weekend work is required to facilitate program activities.

The Job!

Reporting to the Executive Director, you play a key role in the business’s success. You will:

• Oversee business operations across the organization.
• Contribute and execute the strategic vision for the organization.
• Develop strategies to enhance efficiency and effectiveness.
• Determine and implement best practices for daily and overall operations.
• Lead the Operations team, handling performance reviews, coaching, KPIs, etc.
• Develop and implement policies and procedures, making updates as required.
• Oversee and maintain daily finances.
• Perform basic Human Resources functions and support for employees.
• Foster an engaging, collaborative, and productive work culture.
• Utilize data insights to drive process improvements.
• Evaluate business performance and determine strategies for success.
• Participate in preparation for the annual audit and plan the annual general meeting.